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    Autoresponder for incomplete payments ONLY

    Asked by mr108 on September 20, 2013 at 07:21 AM


    Is it possible to create an Autoresponder that is sent out ONLY to submissions/visitors that end up in 'Incomplete Payments' category? This would serve as a reminder to complete the pyment and they would also receive a link to reopen filled up form.

    my form is here: http://www.jotform.co/mr108/donationtopurusha



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    JotForm Support

    Answered by guilledutra on September 20, 2013 at 09:38 AM


    I'm afraid it is not possible to create an email notification that sent only incoplete payments, however you can configure your payment tool in order to send incomplete payment notifications to your email. 

    In order to configure teh "Pending Payment E-Mail" please follow the next steps:

    1 - Click at the payment tool "properties" icon .

    2 - Click at "Show properties"

    3 - Set the "Pending Payment E-Mail"  to YES.

    Hope it helps

    please let us know if you need further assistance


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    Answered by mr108 on September 20, 2013 at 10:57 AM


    In general I've noticed that all of you, Support guys and gals, are really great! You respond quickly and give complete answers.

    Best regards,