Is there a way to have the products and payment on different pages using Stripe?

  • laurenchu
    Asked on November 15, 2020 at 11:59 AM

    Hi there,

    I am looking to create a payment form where the customer can choose their product on a different page than the payment page. I have tried using PayPal Business as it seems to offer that option, however I am unable to connect to PayPal Business (when I put in my account info and am directed back to JotForm, the account has not connected).

    Is there a way to have the products and payment on different pages using Stripe?

    I do not want to use PayPal Checkout as it does not have the credit card option embedded directly into the form.

    Form: https://form.jotform.com/203138219777259

    Thanks

    Lauren

  • Kiran Support Team Lead
    Replied on November 15, 2020 at 2:56 PM

    We are sorry that you have experienced issues with connecting PayPal Business account to your JotForm. Could you try checking the PayPal Business connection using a private/incognito window or a separate browser to see if that works?

    Is there a way to have the products and payment on different pages using Stripe?

    Unfortunately, it is not possible to separate the products and payments on different pages since the payment field is a composite field and the credit card fields shall be displayed along with the products.

    Thanks!

  • laurenchu
    Replied on November 15, 2020 at 3:58 PM

    Hi, so with any payment processor, the products and the payment info will be on the same page?

    Also, I tried connecting to PayPal Business in both incognito and in a different browser and the issue persists.

    Thanks

  • laurenchu
    Replied on November 15, 2020 at 8:06 PM

    Hi Kiran,

    So for whatever reason the PayPal for Business Integration is now working which is great, but for some reason the debit or credit option to pay is not. On the final page in the payment section if you choose "pay by debit or credit", It allows you to enter your first & last name, but you cannot enter your card details.

    Any ideas as to why this might be the case or how to fix it?

    Thanks

    https://form.jotform.com/203138219777259

  • Kiran Support Team Lead
    Replied on November 15, 2020 at 11:08 PM

    Glad to see that you were able to connect to PayPal Business on your form. As we check your JotForm, we have noticed that there is an error message 'hosted fields are not eligible' being displayed in the browser console.

    1605499485 5fb1fa5deaed0 Screenshot 10

    This seems to be an issue with the PayPal account settings. Could you check with PayPal support on this error to see if they can help?

    Please get back to us if you need any further assistance. We will be happy to help.

  • Kiran Support Team Lead
    Replied on November 15, 2020 at 11:11 PM

    Since the issue is different form the original question on the thread, we have moved the question with PayPal Business integration to a new thread. We request you to follow-up on the other thread using the link below:

    https://www.jotform.com/answers/2703284-

    Thanks!