What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    It was just reported that my email is on your "Bounce List."

    Asked by mmsellis on September 20, 2013 at 10:06 AM

    I was trying to set up a response form, and got the above message about the Bounce List.  Is it possible to fix this.  My email that I'm trying to send the form to is the one I used to register with jotform.

    jellis@miltonsd.org

    email bounce list bounce JotForm response form message
  • Profile Image

    Answered by khrisell on September 20, 2013 at 12:02 PM

    Hello,

    I have removed your email from the bounce list.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.