What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving submission emails.

    Asked by mauromorretta on September 20, 2013 at 10:19 AM

    dear sirs,

    I've tried to change the email setting in my form (that is adding an email address to be sent after clicking on the submit button differently to the one I added when I registered to jotform) I tried to add the email in the email notification but it doeasn't work. 

    Can you help?



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    JotForm Support

    Answered by ashwin_d on September 20, 2013 at 12:14 PM

    Hello Mauro,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[20/Sep/2013:12:04:38 -0400] 32623339656358 AmazonSES Sent email to isparpaideia@gmail.com -  MessageID:000001413c1da6c0-10c02928-f103-4b53-8cd6-eec07a95df4a-000000 - RequestId:59bafd85-220e-11e3-8acf-799a97ec62a9

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!