What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel my premium account

    Asked by slaugel on September 20, 2013 at 11:36 AM

    I've tried to cancel this multiple times today. The first two times, I got a message saying I had succesfully cancelled, but when I went into my account it still showed me as Premium. The third time I tried, I got an error saying to post to this support form.

    Please help me cancel my account.

    POST message cancelled my account
  • Profile Image

    Answered by khrisell on September 20, 2013 at 12:17 PM

    Hello,

    Your paid subscription has ben canceled, and your account will stay Premium until the time you have paid for expires (2013-10-20). Even when we cancel your Premium account subscription, you will not lose any of your forms or your data.

    Please feel free to contact us if you need any further assistance. We would love to help.