PayPal Business integration: Unable to use Credit/debit card and console displaying 'hosted fields are not eligible' error

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    laurenchu
    Asked on November 15, 2020 at 11:10 PM

    So for whatever reason the PayPal for Business Integration is now working which is great, but for some reason the debit or credit option to pay is not. On the final page in the payment section if you choose "pay by debit or credit", It allows you to enter your first & last name, but you cannot enter your card details.

    Any ideas as to why this might be the case or how to fix it?

    Thanks

    https://form.jotform.com/203138219777259

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    Kiran
    Answered on November 15, 2020 at 11:10 PM

    Glad to see that you were able to connect to PayPal Business on your form. As we check your Jotform, we have noticed that there is an error message 'hosted fields are not eligible' being displayed in the browser console.

    1605499485_5fb1fa5deaed0_

    This seems to be an issue with the PayPal account settings. Could you check with PayPal support on this error to see if they can help?

    Please get back to us if you need any further assistance. We will be happy to help.

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    laurenchu
    Answered on November 16, 2020 at 09:04 AM

    Thanks Kiran, I have reached out to PayPal to see if they can help resolve this. I will let you know.

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    Adam 
    Answered on December 14, 2020 at 07:34 PM

    Hi @laurenchu Did you get a resolution on this one from PayPal support? I'm seeing similar issues.

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    Vick
    Answered on December 14, 2020 at 10:58 PM

    Hi @Adam,

    If you need any assistance from our end then you are welcome to open a new ticket.

    https://www.jotform.com/contact/

    If the issue is exactly the same then you can contact PayPal support from the link below.

    https://www.paypal.com/au/smarthelp/contact-us

    Thanks