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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email limit

    Asked by PickettSTREET on September 20, 2013 at 12:22 PM

    Hello, 

     

    Every time we try to send an email from the form- we receive a pop up box that says "Oops, you've reached your limit".  According to our account we are no where near our limit.  How do we fix this?

     

    Best, 

    Margaret Smith

    Team Admin

    Pickett Street Properties

    Screenshot
    email hello properties
  • Profile Image

    Answered by jedcadorna on September 20, 2013 at 01:21 PM

    Hi,

    This is because of the hourly limits that is set when sending emails. For free users you only have 2 sents/hour. It has been implemented due to the abuse of spammers, they have been using the server to send spam messages.

    You limits will increase if you upgrade to paid plans. You might want to consider our $9.95 plan.

    If this is not the issue just let me know so we can sort this out.

     

    Thanks,

  • Profile Image

    Answered by PickettSTREET on September 20, 2013 at 03:12 PM
    Thank you for your response- is there a limit on number of emails if we upgrade to the $9.95 plan?
    Cheers,
    Margaret Smith
    Team Administrator
    Pickett Street Properties
    Keller Williams Realty Bothell
    P: 425.502.5397
    E: margaret@pickettstreet.com
  • Profile Image

    Answered by jedcadorna on September 20, 2013 at 03:22 PM

    Hi Margaret,

    Yes there is still, but Premium limits is up to 100 reply/forward submissions per hour. Let me know if you have other questions.

     

    Thanks,

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    Answered by assist_program on August 29, 2015 at 03:44 AM

    what happens when you exceed the limit?  Do the unsent emails queue up and get sent once the new hour stars?  

    Thanks,

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 29, 2015 at 08:31 PM

    @assist_program this is an old thread, your question will be addressed here: http://www.jotform.com/answers/650641