What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    refund policy on 1 or 2 year billing...

    Asked by mrmidiot on September 20, 2013 at 10:10 PM

    dear customer support,


    i am loving your online forms, i think it is going to work out very well for me. i am currently on a month to month subscription, if i change to the 2 year plan but decide to cancel after 1 year or so, what is the refund policy?



  • Profile Image
    JotForm Support

    Answered by Welvin on September 20, 2013 at 11:48 PM

    Hi Tom,

    Good day! For yearly and bi-yearly, we will issue a pro-rated refund. You'll take the amount of the remaining months of your subscription.