What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Want to Downgrade

    Asked by allysonl on September 21, 2013 at 11:09 AM

    I would like to downgrade to the Free version, since it is our off season, but the site doesn't seem to be making that change. It keeps on showing us subscribed to the Premium Plan. 

  • Profile Image

    Answered by pinoytech on September 21, 2013 at 11:15 AM


    I think you already manage to downgrade your account. Your account is already scheduled to downgrade on 2013-10-21 upon checking and you account will stay active to PREMIUM until the paid period expires.

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by allysonl on September 21, 2013 at 12:21 PM

    Wonderful. Thank you!

  • Profile Image

    Answered by khrisell on September 21, 2013 at 12:31 PM

    In behalf of my colleage, you are most welcome.

    We are glad to be any help with your JotForm needs.

    Feel free to contact us anytime if you need any assistance.

    Thank you for using JotForm.