Sometimes a form is sent twice when the user fills it out once. Could this be because they are using a smartphone?

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    HessAcademy
    Asked on November 17, 2020 at 08:27 AM
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    Sam
    Answered on November 17, 2020 at 09:55 AM

    Hi HessAcademy,

    Thank you for contacting Support.

    One possible reason is that when the user reloads the submission page, it triggers another submission which causes a duplicate.

    What I would suggest you try is the unique submission feature https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    Let us know if you need further assistance.