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HessAcademyAsked on November 17, 2020 at 8:27 AM
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Sam_GReplied on November 17, 2020 at 9:55 AM
Hi HessAcademy,
Thank you for contacting Support.
One possible reason is that when the user reloads the submission page, it triggers another submission which causes a duplicate.
What I would suggest you try is the unique submission feature https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.
Let us know if you need further assistance.