System says that i have 161 petitions but i don't, my account is suspended!

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    tuamo
    Asked on May 24, 2011 at 12:25 PM

    System says that i have 161 petitions but i don't, my account is suspended!

    Our username is tuamo, please we need help.

    Thanks

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    liyam
    Answered on May 24, 2011 at 12:34 PM

    Hello tuamo,

    When I checked your account, it says you have reached your quota overlimit for the month.

    Are you saying that you cannot read the 161 petitions because you are suspended or do you mean that you did not receive 161 submissions?

    We'll wait for your response.

    Thanks,

    Liyam

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    tuamo
    Answered on May 25, 2011 at 09:17 AM

    I deleted all the submisions, and it still says 161.

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    mliz
    Answered on May 25, 2011 at 09:38 AM

    Hi Tuamo,

    Deleting submissions would not free up the 100 limit on the account.

    The 100 limit will be reset every first day of the month.
    Your account will only be activated when you upgrade or wait for the submission counter
    to reset on the 1st day of next month.

    Let us know if you have further questions.

    Regards,
    Mliz

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    liyam
    Answered on May 25, 2011 at 09:48 AM

    In addition to what mliz said, if you wish your forms to be reactivated immediately, you can upgrade to the Premium package that Jotform offers for the price of $9.95/month.  You have the option to downgrade your account back to free anytime if you think your subscription will not exceed the 100 submission limit on the next month.

    You can know more about the pricing packages that Jotform offers on this page: http://www.jotform.com/pricing/

    If you have other questions or concerns, please let us know.

    Thanks and warm regards,

    liyam