Email Notification > Send on Edit: not working via JotForm API

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    orlanditoz
    Asked on November 17, 2020 at 01:51 PM

    Hello i have a form who has two diferents emails depending of the responses or depending on the internal process editting , thru here everthing is ok all is working fine when we edit manualy , but when we edit via API the email i need to send when the condition is valid the email is not working.


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    BDAVID
    Answered on November 17, 2020 at 04:54 PM

    Good day, if they are not working via JotForm API, please contact our API support(api@jotform.com).

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    orlanditoz
    Answered on November 20, 2020 at 02:50 PM

    Good Afternoon I sent the email 3 days ago and nobody answer

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    BDAVID
    Answered on November 20, 2020 at 03:54 PM

    I have escalated this to see if we can get someone from our API team. You will be notified here.

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    orlanditoz
    Answered on November 24, 2020 at 12:57 PM

    Thank you but is Nov 24 and nobody is helping me.


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    Welvin
    Answered on November 24, 2020 at 03:46 PM

    We're sorry, but the ticket is still opened and awaiting updates from our developers. Unfortunately, we do not have a timeframe for this ticket.

    Thank you for your kind understanding on this matter.

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    orlanditoz
    Answered on November 30, 2020 at 04:10 PM

    Any news?

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    Sonnyfer
    Answered on November 30, 2020 at 08:03 PM

    Unfortunately, we haven't heard back yet from our developers as of this writing. However, I see the escalated ticket is marked important so our assigned developers shall reach out to you soon.

    I also sent a follow-up on your behalf.

    We appreciate your patience regarding this matter.

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    orlanditoz
    Answered on December 15, 2020 at 01:36 PM

    Any news???????????????????????

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    VincentJay
    Answered on December 15, 2020 at 04:42 PM

    Sorry for the inconvenience.

    We still do not have any updates from our backend team. Once we do, we will contact you immediately.


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    orlanditoz
    Answered on January 26, 2021 at 02:19 PM

    Hi more than 2 monts and no answer, how much time do you need?

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    Sonnyfer
    Answered on January 26, 2021 at 03:22 PM

    We sincerely apologize for the time this is taking. Let me reach out to our manager instead to expedite the process.

    We appreciate your patience regarding this matter.