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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notification

    Asked by Seculo on September 22, 2013 at 10:39 AM

    I created a form in JotForm to send e-mail to: .... vendas@seculoembalagens.com.br

    when I use the contact form on my site .. I no get the email ....

    Page URL:
    www.seculoembalagens.com.br

    email site contact form JotForm
  • Profile Image

    Answered by khrisell on September 22, 2013 at 01:42 PM

    Hello,

    I have checked your account and the email address associated with it and there is now problem with your email sending messages according to your email logs. 

    /var/log/jotform/amazonSES.log:[22/Sep/2013:10:31:48 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:0000014146155c91-b33a341c-d97f-4438-b01f-c574eb656865-000000 - RequestId:b5ef72e0-2393-11e3-ac69-8da064fced32

    I have cleared your form caches and please send a test email.

    If problem persists please let us know that we could further investigate.

    Thank you.

  • Profile Image

    Answered by Seculo on September 22, 2013 at 04:10 PM

    I sent some emails text ... however the site did not get anything in my mailbox

    "vendas@seculoembalagens.com.br" ....

     

    Thanks

     

    Saulo

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 22, 2013 at 07:27 PM

    Hi Saulo,

    Make sure to have the following settings in your form notifications.

    If this doesn't make any difference, apply this suggestions to your email service provider side. How to setup email alerts to prevent email bouncing related issues

    Thanks!

  • Profile Image

    Answered by Seculo on September 22, 2013 at 08:41 PM

    screen capturedI did it, but....unfortunately still not working....

  • Profile Image

    Answered by pinoytech on September 23, 2013 at 12:15 AM

    Hi,

    Sorry for the inconvenience that may have caused. Base your mail logs on Sept. 22, 2013, all submissions was successfully submitted into your email address.

    Current Server: /var/log/jotform/amazonSES.log:[22/Sep/2013:10:31:48 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:0000014146155c91-b33a341c-d97f-4438-b01f-c574eb656865-000000 - RequestId:b5ef72e0-2393-11e3-ac69-8da064fced32 /var/log/jotform/amazonSES.log:[22/Sep/2013:16:03:49 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:0000014147455b02-71167226-e22c-461a-aee9-4d325457de70-000000 - RequestId:18b2b7db-23c2-11e3-8775-cbce03c3b3c5 /var/log/jotform/amazonSES.log:[22/Sep/2013:16:07:00 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:0000014147483f28-513f8f66-6567-4c13-b3ef-4d8e63adadce-000000 - RequestId:89a24f9a-23c2-11e3-a0a6-a5082e8f95cb /var/log/jotform/amazonSES.log:[22/Sep/2013:20:23:24 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:000001414833028b-bee46f09-07ea-40f1-9916-a98b2e332a06-000000 - RequestId:5c129ace-23e6-11e3-8b37-bda50161745d /var/log/jotform/amazonSES.log:[22/Sep/2013:20:26:22 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:000001414835b6a4-ea8f0ae7-8f9a-4825-ae7b-10aa33aefcd0-000000 - RequestId:c5add272-23e6-11e3-8618-fb6ac2f162c5

    Have you tried already checking your email spam/bulk folder? If not, please give a try.

    Anyways, I've made some test entry/submission in your form, can you please confirm if you received a notification or not?

    Thank you!

  • Profile Image

    Answered by Seculo on September 23, 2013 at 06:21 AM

    By this form embedded on my site: www.seculoembalagens.com.br. still does not work.

    From inside the JotForm, messages are forwarded normally.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 23, 2013 at 09:01 AM

    Hello Seculo,

    Upon checking your form's email alert, I found that you have selected "Mensagen" in "Reply-to Email" field.

    This could be the issue why you are not receiving your submission emails. I have changed it to "Email" field.

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!

  • Profile Image

    Answered by Seculo on September 23, 2013 at 10:11 AM

    still does not work .... however when I do I forward emails the site JotForm they go to my email .... however usually tests the email notification page ... and no test-mail arrives in my mailbox..

    thanks....

  • Profile Image
    JotForm Support

    Answered by guilledutra on September 23, 2013 at 01:42 PM

    Hi,

    after checking again our email log server I can see that emails were successfully delivered to email address vendas@seculoembalagens.com.br , could you check if your email service provider is not blocking emails sent from JotForm servers, you can share with them the email server logs provided, also  provide them with this doc about which IP address should put in their whitelist http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    /var/log/jotform/amazonSES.log:[23/Sep/2013:09:01:03 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:000001414ae8a6ff-91876bac-5101-4d3b-a7f2-9390d195ed1f-000000 - RequestId:337a8df0-2450-11e3-897f-b9ea55e38690 /var/log/jotform/amazonSES.log:[23/Sep/2013:10:00:38 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:000001414b1f314d-68f213b3-8b92-4002-ad2a-75aec4c4363d-000000 - RequestId:85f5145c-2458-11e3-a801-0ff7558d0d00 /var/log/jotform/amazonSES.log:[23/Sep/2013:10:04:12 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:000001414b22731e-32e15f90-66d2-4eb3-8fee-5593ce398f41-000000 - RequestId:05300846-2459-11e3-82f0-7ddca192c634 /var/log/jotform/amazonSES.log:[23/Sep/2013:11:29:29 -0400] 32536590939667 AmazonSES Sent email to vendas@seculoembalagens.com.br - MessageID:000001414b70899f-2fea9218-a43a-464d-8d4a-68b85233488f-000000 - RequestId:ef7f662e-2464-11e3-b1ab-d9a3f6c369c3

    Thanks