What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have cancelled premium subscription but am still being charged.

    Asked by CaliforniaVegan on September 22, 2013 at 02:35 PM

    Hello. I was very unhappy to discover today that I am still being charged 9.99 for Premium in spite of having cancelled this subscription a month ago. Please cancel my premium subscription and refund me 9.99. Thanks, Caroline

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    Answered by khrisell on September 22, 2013 at 04:06 PM


    In order to stop the automatic charges from Paypal, please follow these steps


    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    I've requested the refund for you and have set your account back to free. Please allow 6-10 business days to get this refund back into your Paypal Account. 

    We are very sorry for the inconvenience that it may have caused you.

    Kindly let us know if you need further assistance.

    Thank you.