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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email address is on your bounce list?

    Asked by selectams on September 22, 2013 at 02:53 PM

    Hi Guys, 

    I am looking to set up a notification email on one of your/mine contact us form. I tried to use the test email to test the notification email. 

    I got a message saying my email address (pk@select-assetsoftware.co.uk) is on your bounce list. I should be contacting you. 

    Can you please advice how can we get around this issue? Out of interest why would my email address be on your bounce list? 

    Please advise

    Prasanna

    email bounce list bounce contact us form message select
  • Profile Image

    Answered by khrisell on September 22, 2013 at 04:03 PM

    Hello,

    I have removed your emild from the bounce list. Your email should be working now.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.

  • Profile Image

    Answered by selectams on September 23, 2013 at 05:50 PM
    Thank You.
    Prasanna
  • Profile Image

    Answered by khrisell on September 23, 2013 at 07:27 PM

    Hello Prasanna,

    You are most welcome.

    Feel free to contact us anytime if you need any assistance.

    If it is a new topic, kindly create a new thread to avoid any confusion and to assist you better.

    Thank you for using JotForm. :)