My email address is on your bounce list?

  • Profile Image
    selectams
    Asked on September 22, 2013 at 02:53 PM

    Hi Guys, 

    I am looking to set up a notification email on one of your/mine contact us form. I tried to use the test email to test the notification email. 

    I got a message saying my email address (pk@select-assetsoftware.co.uk) is on your bounce list. I should be contacting you. 

    Can you please advice how can we get around this issue? Out of interest why would my email address be on your bounce list? 

    Please advise

    Prasanna

  • Profile Image
    khrisell
    Answered on September 22, 2013 at 04:03 PM

    Hello,

    I have removed your emild from the bounce list. Your email should be working now.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.

  • Profile Image
    selectams
    Answered on September 23, 2013 at 05:50 PM
    Thank You.
    Prasanna
  • Profile Image
    khrisell
    Answered on September 23, 2013 at 07:27 PM

    Hello Prasanna,

    You are most welcome.

    Feel free to contact us anytime if you need any assistance.

    If it is a new topic, kindly create a new thread to avoid any confusion and to assist you better.

    Thank you for using JotForm. :)