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    Extensions I add for "upload files" and file size do not save

    Asked by bkrutikov on September 23, 2013 at 02:04 AM

    Dear Sirs. I have the following problem: I have some forms where I use "upload file" feature and I setup this feature to work with custom file size 100mb and also I add file extensions such as .rar and 7z. These changes appear to be saved after applying save button, but all changes dissaper after I reload this page. Please help us, we miss important files that our patient add to their consulting requests. Thank you in advance!

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    JotForm Support

    Answered by EltonCris on September 23, 2013 at 06:48 AM


    I can see the changes you mentioned when I check your forms. Is this sorted out?

    If not, may I suggest to logout from Jotform, clear your browsers cache and try it again. This might fixed it. 

    We'll wait your updates. Thanks!

    P.S. File extensions do not have "dot" so instead of .rar enter only rar

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    Answered by bkrutikov on September 23, 2013 at 11:21 AM

    Dear sir! Thank you for your time and patience! Question is closed!