What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not able to access my account.

    Asked by Marcus Jellen on September 23, 2013 at 11:18 AM

    The link to validate my account doesnt work!

    Page URL:
    http://form.jotform.us/form/32595294901157?

    email validate my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 23, 2013 at 12:35 PM

    Hello Marcus,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "#32595294901157" has fields like "Username and Password" which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. This form must be deleted before we can activate your account again.

    We will wait for your response. 

    NOTE: You seems to have a guest account. This type of account is created when you don't register/login to your account and start building your form. You should register a free account and start building your form.

    Thank you!

  • Profile Image

    Answered by Marcus Jellen on September 23, 2013 at 01:43 PM
    Is there a away you can remove the suspension? My account was created by my school, uw Milwaukee, for my student email. I was not involved with the initial creation of the account, it was simply attached to my school account.
    I was lazy with emails and hadn't been keeping up with general cleaning, but I can send proof of my ownership with my school id/drivers license.
    Thanks,
    Marcus
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 23, 2013 at 03:51 PM

    Hello Marcus,

    As I mentioned earlier you have a guest account that means you don't have a registered account yet. I have to delete this suspected form before I can activate your guest account.

    You should first register a free JotForm account and then start building your form.

    Thank you!