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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems receiving email notifications

    Asked by gast223 on September 23, 2013 at 12:43 PM

    I am not receiving some email notifications. Others are taking a long time to be received. These are on forms that previously were working fine.

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    Answered by khrisell on September 23, 2013 at 03:31 PM


    I have checked you account email and it is not in the bounce list.

    Can you send me the email address that are not receiving the notification?

    As I can see that you have several forms under your account.

    Thank you and I will wait for your response to assist you further.

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    Answered by gast223 on September 23, 2013 at 04:40 PM
    Thanks for the reply.
    The email addresses that I have tried are:
    gdrew02@gmail.com and
    The emails seem to be coming now - after a few hours. So now it appears to
    be an issue of speed.
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    Answered by pinoytech on September 23, 2013 at 06:45 PM

    Hi Andrew,

    Good to hear that everything is working fine now. If you need our assistance again, please feel free to contact us at anytime.

    Have a nice day!