What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive form notification

    Asked by cadosa on September 23, 2013 at 02:12 PM

    The forms no longer get to my email Also not in SPAM Sending test by Jtform also does not work I do not know what to do anymore. please help

    Page URL:
    http://form.jotformeu.com/form/32622077991358

    email does not work
  • Profile Image
    JotForm Support

    Answered by Welvin on September 23, 2013 at 04:55 PM

    Hi,

    I've check your form and you have the correct settings. noreply@jotform.com should always work with Gmail Addresses. Please try to add another email address. See if this second email still won't receive your form notification.

    Another step that would resolve this is to set up SMTP through Mandrill and use it to your form notification settings. Here's how: How to use Mandrill to Send Emails From Your Own Email Address. Let us know for the results.

    Thanks