Unable to receive form notification

  • Profile Image
    cadosa
    Asked on September 23, 2013 at 02:12 PM

    The forms no longer get to my email Also not in SPAM Sending test by Jtform also does not work I do not know what to do anymore. please help

  • Profile Image
    Welvin
    Answered on September 23, 2013 at 04:55 PM

    Hi,

    I've check your form and you have the correct settings. noreply@jotform.com should always work with Gmail Addresses. Please try to add another email address. See if this second email still won't receive your form notification.

    Another step that would resolve this is to set up SMTP through Mandrill and use it to your form notification settings. Here's how: How to use Mandrill to Send Emails From Your Own Email Address. Let us know for the results.

    Thanks