notification email

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    maxboost
    Asked on September 23, 2013 at 04:25 PM

    i noticed the notication emails now says noreply@jotforms.com but should the user email address

    what went wrong ?

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    jonathan
    Answered on September 23, 2013 at 06:43 PM

    Hi,

    You can setup your own custom verified email address using this guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please inform us if this is not what you need.

    Thanks.

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    maxboost
    Answered on September 24, 2013 at 09:17 AM

    No, see this form should be opening a support ticket works fine but does not add the form sender email address in for "reply". i have to edit and remove noreply@jotform.com via should be senders email address already in place

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    maxboost
    Answered on September 24, 2013 at 09:35 AM

    Reply-to Email: is to E-Mail but when i get the ticket says noreply@jotforms.com

     

    thats the part i dont understand, 1 of 10 emails it will work 

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    guilledutra
    Answered on September 24, 2013 at 10:46 AM

    Hi,

    could you set up a email address sender  to the email notification with this issue?

    Thanks

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    maxboost
    Answered on September 24, 2013 at 10:54 AM

    I dont think that will cause that, so what your saying is i "have" to setup a sender email for the sender "reply email" to work ?

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    guilledutra
    Answered on September 24, 2013 at 01:47 PM

    Yes please,

    could you try by configuring a sender E-mail address?

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Thanks