What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long are sessions kept for?

    Asked by danielrt9 on September 23, 2013 at 07:43 PM

    I have a multi-page form that uses sessions to store the form data until the form is submitted. The user is able to go back to the form at any time to complete it.

    How long is the session kept for if the user does not submit the form? That is, how long does the user have to complete the form once they have started?

    Thanks

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    Answered by Cesar on September 23, 2013 at 08:21 PM

    Hello, they are kept indefinitely at the moment, although there are plans to clean them up after one month. 

    If you do need further assitance, do let us know. Thank you.

     

     

    Related thread:

    http://www.jotform.com/answers/7486-Do-you-support-multi-sessions

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    Answered by danielrt9 on September 23, 2013 at 08:25 PM

    When do you expect the 'clean up after one month' plan to be implemented?

    Would you expect this to be implemented within the next 3 months?

    Thanks

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    Answered by Cesar on September 23, 2013 at 08:30 PM

    There is no estimated time at the moment. But if we do have an update of that information we will let you know through this thread.

     

    Do let us know if you need additional help. 

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    Answered by danielrt9 on December 05, 2013 at 06:44 PM

    Users of my form have reported that their session data has been removed before there form was completed.

    Has any clean up of session data been implemented?

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    JotForm Support

    Answered by Welvin on December 05, 2013 at 07:56 PM

    As far as I know, there's no changes for the Autofill feature. Please let us know the form URL in question so we can check further. We can forward the thread to our developers if we can replicate the issue and/or if we can find a possible reason that causes the issue to happen.

    Thanks

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    JotForm Support

    Answered by Welvin on December 05, 2013 at 07:57 PM

    By the way, I would suggest updating your new thread instead of this one. Your new thread UR: http://www.jotform.com/answers/299506.

    Thanks