What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Switch back to using normal submissions + unknown form on my account?

    Asked by BE on May 24, 2011 at 08:09 PM

    Hi, my free JotForm is currently showing "Form over Quota" because I've used up my 10 SSL submissions this month, but I still have 63 normal submissions left.

    Could you please tell me what I need to do to switch the form back to using normal submissions so it will work again? I've included below my iframe code, as you can see it's just using the normal (not secure) url, I'm not sure what I'm doing wrong?

    <iframe allowtransparency="true" src="//form.jotform.com/form/11313248762" frameborder="0" style="width:520px; height:2200px; border:none;" scrolling="no">

    Also when I logged into JotForm this morning I noticed a new form there which I definately didn't create. I've included a screenshot of it for you. Has my account been hacked?

    Many thanks.

  • Profile Image

    Answered by allanftd on May 25, 2011 at 01:42 AM

    Hi BE,

    Thanks for bringing this to our attention. May we ask for the URL of the website where your form is currently embedded?

    Based on our records, the unknown form was created last May 18, 2011. We recommend that you delete it and change your password settings immediately if you think your JotForm accoutn has been compromised.

    Thank you for using JotForm! 


  • Profile Image

    Answered by Harmony on May 25, 2011 at 11:56 PM

    Hi, the website form is hidden at the moment (still waiting on approval to go live) but the URL of the website is https://www.b-e.com.au/

    I've deleted the unknown form and changed my password.

    I just checked my (real) form then and it's still showing the "Form Over Quota" message - could you please tell me what I need to do to switch the form back to using normal submissions so it will work again?

    Many thanks.

  • Profile Image

    Answered by allanftd on May 26, 2011 at 06:46 AM

    Hi Harmony,

    Thanks for your response. I would first suggest that you create a new JotForm account and clone the forms you created in the first account. I assume that all of your submissions are test submissions since the form is not yet live, but if you want a copy of your submisisons, you can export it into an Excel file. 

    Please let us know if this solution works for you or not. Thank you for using JotForm!