What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What type of account supports file uploads?

    Asked by Rick on September 24, 2013 at 11:44 AM

    I'm looking for a way to write a contact us form that supports file uploads for my wifes website.  We are just a very small home-based business.  This is not a full time occupation for us - she just sells hand-made jewlery, so I am not looking for a paid service because right now the business does not even support itself.

    What I am looking for is a way to have free creativity of how the form looks and feels with all submisstions going to her email.  I prefer not to have to log on to a webserver to do anything.   I would want to have the form on her site as if it was written directly for it.  Can you help?

    Page URL:
    creativewirewear.com

    uploads contact us form email site
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    JotForm Support

    Answered by ashwin_d on September 24, 2013 at 01:33 PM

    Hello Rick,

    You can use our free plan.

    Actually. there is no difference between any plans we have apart from the submission limits.

    You can simply add a file upload question in your form and start using. Only issue you should keep in mind is that you can only receive 100 form submissions in a month and you can only use 100 MB upload storage space.

    Please be noted that you can delete your form submissions to free up your upload storage space but it won't reset your count of the submissions.  Submission counts are only reset on the first day of every month.

    Thank you!

  • Profile Image

    Answered by Rick on September 24, 2013 at 01:59 PM
    Thanks
    I tried to create a form on your site and I found it somewhat frustrating. Mostly because it’s a web-based application rather than software residing on my system. Your site generated an error message that it was temporarily down due to maintance, or some other issue. This is why I prefer not to use web based applications.
    The other issue I see, as you’ve pointed out is that there is a storage limit, indicating submissions are stored on your server. This is not what I am looking for. Once the form is filled out I want it sent to my email address along with the attachment if the user uploaded a file.
    In terms of limits of submissions per month – this is definitely not an issue. My wife’s site (unfortunately) does not generate much of any traffic.
    The other thing I found frustrating (and this may be due to my unfamiliarity to your application) was how to grab the html code of the form so that I could paste it into the website. All that it gave was a URL link to your server, and again, that is not what I am looking for. I want everything to be on my side of the isle.
    I also found it frustrating on how to generate an auto-email back to the email form reply, as well as to direct the user to a Thank you page.
    Again, this may be due to my not understanding how your site works yet. Another aspect was formatting the form. I wanted the text boxes closer to the title, and your application places a lot of wasted space between the two.
    Right now I am evaluating SimFatic. From what I’ve seen on their site, and reading their material and viewing a video, it appears this may be what I am looking for. I would like to better understand JotForms though.
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    JotForm Support

    Answered by Welvin on September 24, 2013 at 05:13 PM

    Our guide section is here: https://www.jotform.com/help. For so far, that is just a temporary form caching issue that can be resolved by clearing your forms cache: How to Clear your Form Cache. Server Time Outs will come, but we can assure that it would last for just a few seconds. Our maintenance team can assure you that our servers can hold up to millions of users data without a day of service interruptions.

     

    Once the form is filled out I want it sent to my email address along with the attachment if the user uploaded a file.

    -That is possible. Form Notification is automatically generated. However, if you want to add a few notes and/or paragraphs, you can do so by the help of this guide: Setting Up Email Notifications.

     

    The other thing I found frustrating (and this may be due to my unfamiliarity to your application) was how to grab the html code of the form so that I could paste it into the website.

    -We had a few methods. We recommend our iFrame Method: How to Get Form iFrame Codes

     

    I also found it frustrating on how to generate an auto-email back to the email form reply...

    -Auto Responder Email is possible. Please refer to this guide on how to create one: Setting Up Form Autoresponder.

     

    ...as well as to direct the user to a Thank you page

    -We have three options of Thank You Settings. Please refer to this guide: Setting Up the Thank You Page.

     

    I wanted the text boxes closer to the title, and your application places a lot of wasted space between the two

    -You can adjust Label Width. Form Style > Label Width:

    -Here's how you can reduce the vertical spacing of the fields: How To Reduce Vertical Spacing Between Fields.

     

    If you want to further customize the form, that is possible with Custom CSS Injections: Customize your Form using Custom CSS Codes. I can say that Jotform has a lot of tools compare to the other form builders online. You had a lot to explore with Jotform. 

    Again, please do let us know if you need assistance with your forms. We are here to help.

    Thanks

  • Profile Image

    Answered by Rick on September 24, 2013 at 06:25 PM
    Thanks!
    I’m currently playing around with a sample form and I’m beginning to see how your application works.
    Thanks for the tips below