What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to upgrade but the credit card is not going through. Can I give it over the phone?

    Asked by klargo27 on September 24, 2013 at 03:50 PM
  • Profile Image
    JotForm Support

    Answered by Welvin on September 24, 2013 at 06:22 PM

    Hi,

    I've check your account, and you have just successfully upgraded your account to Economy Monthly Plan. Please kindly check.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on September 24, 2013 at 06:26 PM

    Oops! There was a little issue with your subscription. I can see that you have an existing Premium Monthly Subscription. Instead of upgrading your account, you've made a NEW ORDER for Economy Monthly Plan.

    I went ahead and cancel the Premium Subscription. Your subscription is now Economy Monthly.

    Thanks