What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Empty Form Submissions

    Asked by knoxvillepridefest on May 24, 2011 at 10:03 PM

    The past two days, each form submission comes into my inbox with the message: "<<< No Message Collected >>>". However, when I visit http://jotform.com, I can see the new submission and all of its field data.

    Page URL:

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    JotForm Support

    Answered by abajan on May 24, 2011 at 11:21 PM

    Hi knoxvillepridefest

    I cloned your form, substituted my email address for yours, ran a test submission and this was the result in my inbox:

    As you can see, I was unable to re-create the problem. A search on this forum revealed that a couple other users have experienced this issue.

    Try embedding the form via an iFrame and see if it helps :

    Thanks for bringing this to our attention. Please let us know if the solution provided worked.

    ~ Wayne

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    Answered by novaroadshow2011 on September 01, 2011 at 09:41 AM

    I tried embedding as iframe and still required field can be ignored with a simple space. This needs to be fixed.

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    JotForm Support

    Answered by abajan on September 01, 2011 at 02:24 PM

    Hi novaroadshow2011

    Although I'm no developer, it seems to me that this should be a simple fix involving a built in PHP validation script similar to that suggested by DarkWater here. It would need to be incorporated into the script for required fields and also into conditions like the example shown below:

    I think a ticket may have already been submitted on this. I'll have to check.

    ~ Wayne