Embedded form is loading incorrectly

  • Profile Image
    Lauren_Eaton
    Asked on November 20, 2020 at 03:53 PM

    http://mandile.com/sts/v6/e-waste-recycling.html

    Form load differently every time, to an old one. Every refresh.

    Why?

  • Profile Image
    Lauren_Eaton
    Answered on November 20, 2020 at 03:57 PM

    this too, it's all messed up everytime

    1605905840_5fb82db051f2c_2020-11-20_15h5

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    Niko_N
    Answered on November 20, 2020 at 08:19 PM

    Hi,

    We apologize for the inconvenience.

    Could you please try to change height attribute for your iframe code - that is, set height to 1000px and check:

    <iframe

       id="JotFormIFrame-203234630756149"

       title="Contact Surplus Technology Solutions"

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

          src="https://form.jotform.com/203234630756149"

       frameborder="0"

       style="

       min-width: 100%;

       height:539px; <--- change this with 1000px and check again

       border:none;"

       scrolling="no"

      >

      </iframe>

    You may also try to use the embed option instead and check:

    https://www.jotform.com/help/34-embedding-a-form-to-a-web-page

    Please give a try and let us know if the issue persists.

    Thank you!

  • Profile Image
    Lauren_Eaton
    Answered on November 21, 2020 at 06:02 PM

    Its only one example. I use the i Frame. Sometimes another form shows up, an older version and I'm using an incognito window.

  • Profile Image
    gerardw
    Answered on November 21, 2020 at 09:47 PM

    I checked your website and the correct form is being displayed:

    1606013241_5fb9d139e2c54_screencast22112

    Please check and let us know if you are still facing any issues.

  • Profile Image
    Lauren_Eaton
    Answered on November 22, 2020 at 04:10 PM

    Did you refresh it a few times? My client and I both see different forms. It's odd. I deleted the old one, but still see it off and on

  • Profile Image
    gerardw
    Answered on November 22, 2020 at 09:10 PM

    The form that you have shown in your screenshot is the correct form as far as I can see. However, from your screenshot, it seems that the entire form is not getting shown.

    It's strange as I refreshed your page multiple times and I am still seeing the full form - the form is not getting broken:

    1606097170_5fbb1912d7128_2311_1.png

    Please try this option - add only the iFrame part of the code into the age - not the script part:

    i.e. only the code below:

    <iframe

       id="JotFormIFrame-203234630756149"

       title="Contact Surplus Technology Solutions"

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

          src="https://form.jotform.com/203234630756149"

       frameborder="0"

       style="

       min-width: 100%;

       height:800px;

       border:none;"

       scrolling="no"

      >

      </iframe>

    Please try this and let us know the update.

  • Profile Image
    Lauren_Eaton
    Answered on November 23, 2020 at 11:48 AM

    I did that now the comments is not showing and I used an incognito window.


    https://surplustechnologysolutions.com/computer-recycling/asset-recovery.html


    I am getting very frustrated. I've never had a problem with jotform until now. What do you suggest?

  • Profile Image
    Tom_Goepel
    Answered on November 23, 2020 at 01:56 PM

    I apologize that this issue persists.

    I checked your page and it seems 800px does cut off the form just above the Comments field.

    Changing the height to 950px seems to work. Kindly try again from your end and let us know.

    1606157772_5fbc05cc93f7e_Screenshot 2020