Sub-users: Unable to edit the submissions via the Inbox page

  • amerkikic
    Asked on November 20, 2020 at 5:42 PM

    Hello JotForm team,

    I am no longer able to edit submissions by going to Debit Memo 2.0 form -> Inbox -> Selecting a record -> Edit Submission

    Can this pleas be restored?

    Thank you

    Amer

  • Vick_W Jotform Support
    Replied on November 20, 2020 at 10:00 PM

    Hi Amer,

    I've checked the specified form and you don't have any submissions in it for now. Once you do you'll be able to see the "Edit Submission" option as shown below.

    1605927556 5fb88284e370c Screenshot 10

    1605927600 5fb882b100c80 Screenshot 21

    Let us know if you need further assistance.

    Thanks.

  • amerkikic
    Replied on November 21, 2020 at 6:28 PM
    Hello,
    I’m sorry, I mean to write Allowance Sheet form, this is the one I’m having issues with.
    Thank you!
    Amer Kikić
    Compliance Manager
    SWIM USA
    610 Uhler Road, Easton, PA 18040
    O: 484-373-3600 ext. 1558
    akikic@swimusa.com
    ...
  • roneet
    Replied on November 21, 2020 at 10:35 PM

    You may edit the submissions via the Tables page.

    Since you are added as a sub-user so the sub-user is currently not allowed to edit the entry via the Inbox page.

    Let me make a feature request to our backend team in order to allow the sub-users editing via the Inbox page too.

    We will keep you updated on this.

    Thanks.