If I decide to discontinue the payments option, will it erase everything I have done?

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    amadawigifts
    Asked on November 21, 2020 at 10:11 AM

    If I decide to discontinue the payments option, will it erase everything I have done?

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    ashwin_d
    Answered on November 21, 2020 at 01:54 PM

    I did check your account and found that you have exceeded the allowed payment limit of free account. Please note that your account is set to downgrade to free plan on Nov 23, 2020. Once your account is downgraded, all your payment forms will be disabled and your users will not be able to submit payment forms.

    If you do not upgrade your account, your payment forms will continue to be disabled but none of your submission data will be disabled. Your forms will be enabled again automatically on the first day of next month when the submission limits are reset.

    You may like to take a look at the following guides for more information on account usage and limits: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Hope this helps.

    Do get back to us if you have any questions.

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    amadawigifts
    Answered on November 21, 2020 at 04:28 PM
    Can I make my form to where it doesn’t have to accept payments? How would I
    do that without having to redo the entire form?
    ...
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    JohnRex
    Answered on November 21, 2020 at 08:14 PM

    If you mean you would like to remove the payment integrations on your form, you can do that by just deleting only the payment field.

    1606007472_5fb9bab0852a2_

    Then add a PRODUCT LIST or PURCHASE ORDER field:

    1606007509_5fb9bad5bc089_

    These fields allow you from creating an order form without requiring payments from your users.

    Also, when you delete the existing payment field of the form, the products you created in it will be carried over to the new payment field that you'll add such as Product List or Purchase Order, so you won't be creating them again from scratch.

    But please note that removing payment integrations on your form will not lift the OVERLIMIT status. You may either wait until December 1st for the limit to reset or just upgrade to a paid plan to re-enable the forms immediately.

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    amadawigifts
    Answered on November 21, 2020 at 09:28 PM
    I’m sorry, I’m confused. If I remove the payment field, will it still keep
    my products listed? I really do not want to have to recreate all the
    products.
    ...
  • Profile Image
    JohnRex
    Answered on November 21, 2020 at 10:15 PM

    If you remove the existing payment field, the products will be carried over to the new payment field that you'll add (e.g. Product List or Purchase Order), so it's no longer necessary to re-create them.

    Also, please be aware that deleting the payment field will also remove the data associated with it. So If you still need the data, I would suggest downloading them first before you delete it. Here's a guide on how-to-download-form-submissions-as-excel-csv-pdf.