What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to edit a form i created

    Asked by chrislopezz on September 25, 2013 at 08:09 AM

    I created a new acount on jotform. This is a great service i must say and was hoping to evaluate for a few weeks before going for the paid version.

    Anyways i just created my new form and it worked fine after embedding onto my site. However when i created a second form, i was unable to edit the form in terms of dragging and dropping elements onto the form canvas. Im unable to do anything on this new form.

    Have tried on Firefox and Chrome (latest versions) but both dont seem to be working.

    Now sure what is the issue ... it worked properly about 2-3 hours back but now im just unable to edit this form.

    Please advise if there is anything else i have to enable at the client end to make this happen?

    Thank you,


  • Profile Image

    Answered by jedcadorna on September 25, 2013 at 08:59 AM

    Hi Chris, 

    We apologized for the inconvenience. Our team is aware of this and has already been escalated to our developer team. It should be fixed by now. Let me know if you are still having some issues.