What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Double Charged and my Form Tabs aren't working.Asked by ManikinAgency on September 25, 2013 at 08:37 AM
AOn Friday, I upgraded my account.
Yesterday, I was charged again but my regular amount.
Point of Sale (PS)
FS *JotForm CC SGN
Today, I can't create a form. None of the tabs work. I cannot edit my existing forms either.
Also, my account was showing the upgraded limits on Friday but now it's showing the lower limits again.ManikinAgencyAccount — Logout
1221 of 1000 used
8.45GB of 10GB used
15 of 1000 used
Secure SSL submissions
1 of 1000 used
The issue on the form builder was a temporary glitch which our higher team support was able to fix already. Please check again on your end (after refreshing your browser).
Please inform us if this issue persist on your end.
As for the double charge, can please create a separate topic for it. Use this link http://www.jotform.com/contact/ -Provide as much details as you can.
We will attend to it as soon as we can.