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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Double Charged and my Form Tabs aren't working.

    Asked by ManikinAgency on September 25, 2013 at 08:37 AM

    AOn Friday, I upgraded my account.

    09/23/2013   POS debit  CC 09/20 15:40 W/D CRD*PLI*JOTFORM 186631277   $19.95



    Yesterday, I was charged again but my regular amount.



    Point of Sale (PS) 

    FS *JotForm CC SGN  


    Today, I can't create a form.  None of the tabs work.   I cannot edit my existing forms either.

    Also, my account was showing the upgraded limits on Friday but now it's showing the lower limits again.

    Account  Logout


    1221 of 1000 used

    Upload space

    8.45GB of 10GB used

    Payment submissions

    15 of 1000 used

    Secure SSL submissions

    1 of 1000 used



  • Profile Image
    JotForm Support

    Answered by jonathan on September 25, 2013 at 10:01 AM


    The issue on the form builder was a temporary glitch which our higher team support was able to fix already. Please check again on your end (after refreshing your browser).

    Please inform us if this issue persist on your end.


    As for the double charge, can please create a separate topic for it. Use this link http://www.jotform.com/contact/ -Provide as much details as you can. 

    We will attend to it as soon as we can.