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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our uploaded images not appearing in Forms

    Asked by Logitech on May 25, 2011 at 02:27 AM

    Hey guys JotForm stopped serving forms or apps this afternoon for a while - 25th May 4.15pm

     

    Now when we go back into JotForm and look at our forms created a few of them don't have our images that we had uploaded are are coming up with Question Marks in the box where the image normally is.

     

    Any ideas why please? We have had to pull down our forms being used on Facebook for promotions we are spending thousands of $ on.

    Page URL:
    http://www.jotform.com/Logitech/LogitechNewProducts

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    JotForm Support

    Answered by NeilVicente on May 25, 2011 at 06:32 AM

    Hi,

    I apologize for this issue. There is a problem with our file server, it seems. We're experiencing difficulties opening files uploaded in our servers thus the image not appearing in your forms.

    I have already reported this problem to our development team. This will be taken care of in the soonest time possible. Again, I apologize for the inconvenience this may have caused you.

    In the meantime, I suggest that you have your images hosted on your own servers or you may use a 3rd party image hosting service such as ImageShack.us.

    Insert your image to the form by adding an Image Field found under the Power Tools option. Choose "Enter URL" to insert your self-hosted image.

     

    Hope this was of any help. You will be notified of any progress made regarding this issue via this thread. Thank you for understanding.


    Yours,
    Neil

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    JotForm Founder

    Answered by aytekin on May 26, 2011 at 07:30 AM

    This should be fixed now.

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    Answered by Logitech on May 31, 2011 at 12:10 AM

    Hi this problem hasn't been fixed from the 26th May

    We have had to resort to finding another source of form creation to create a short term fix. Each of our Forms when we preview or upload comes up with a Question mark in the box still.

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    Answered by CSWEN on May 31, 2011 at 06:02 PM

    We're having problems, too. For secure forms, we need secure images hosted with the form, otherwise the forms list security errors. Hosting the images and hotlinking them don't allow secure images as components of the forms.

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    JotForm Founder

    Answered by aytekin on June 01, 2011 at 06:53 AM

    CSWEN: This seems to be a completely unrelated issue. Can you open a new thread for this request? This way we can open a feature request ticket for that thread and work on it. Thanks. 

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    Answered by JKSteele on June 01, 2011 at 09:45 AM

    i am having the same issues as Logitech...images no longer showing.

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    Answered by Logitech on June 29, 2011 at 10:51 PM

    Has this now been fixed?

     

    We've had to move all our forms over to Google Forms unfortunately, meaning our JotForm membership is now going to waste really.


    What is the latest in relation to images?

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    JotForm Support

    Answered by mliz on July 01, 2011 at 04:12 AM

    Hi Logitech,

    This issue should now be fixed. If you are experiencing problem of the same
    behaviour please post it as a new thread.

    Regards,
    Mliz