What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My online form does not work anymore.

    Asked by Turtle on September 25, 2013 at 10:27 AM

    http://www.turtle-lounge.com/inquiry.htm  is not working any longer.

     

    I tried to get the embed code again, but it comes only the warning that I have to contact the support.

    The "Booking" form works well.

     

    What happen  ?

    Please help ;)

     

    Warm regards

     

    Ron from Turtöle Lounge

    Page URL:
    http://www.turtle-lounge.com/inquiry.htm

    www
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 25, 2013 at 11:27 AM

    Hello Ron,

    Your form works fine with it's direct URL. Please check this: http://www.jotform.com/form/11553058503

    Please re-embed your form in your webpage using iFrame embed code. 

    I just tried to get your form's embed code and didn't have any issue at all. If you are still unable to get the embed code, you should clear your browser cache. That should solve your issue.

    This guide should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by Turtle on September 25, 2013 at 02:47 PM
    New response receivedHello Ashwin,
    Yes, I did nothing so far because I wasn'rt at home. But I got a new inquiry at 17:20 hours and that méans it works again.
    No idea why it didnt work before.
    Anyway, thanks a lot for your promp help.
    Warm regards
    Ron