What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I cancel my subscription?

    Asked by terrythompson on September 25, 2013 at 10:41 AM
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    JotForm Support

    Answered by KadeJM on September 25, 2013 at 10:56 AM

    Hi Terry, I've already answered your question in your other thread found here http://www.jotform.com/answers/271973-how-do-I-cancel-jot-form#1. We ask that you please do not open up duplicated threads about the same issue. We will handle your issues as soon as we can get to them in the order they are received.

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    Answered by terrythompson on September 25, 2013 at 11:06 AM
    I followed the instructions to cancel the plan, but going to account,
    billing, click on the free plan and then click on cancel plan. However
    when I log out and come back in, it still shows my current plan as the
    premium. I want to make sure I don't get billed next week. How do I
    verify it is actually closed. Do I need to go to the Plimus/bluesnap site?
    Terry Thompson
    Midwest Events
    1890 Whitaker Ave.
    White Bear Lake, MN 55110
    651-245-2707
    651-251-5494
    www.midwestevents.com
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    JotForm Support

    Answered by KadeJM on September 25, 2013 at 01:14 PM

    I checked on this again for you and found that it appears this happened because I did not see your username listed and associated with your account and plan that you subscribed to. Anyhow, I have cancelled this subscription for you per your request and your account is scheduled to be downgraded on 10/4/2013 so you won't see it downgrade to a Free Account Status until then but if you request it then we will do that for you now.