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    Double charged and limits not showing correctly.

    Asked by ManikinAgency on September 25, 2013 at 10:51 AM
    On Friday, I upgraded my account.
     
     
    09/23/2013
     
     
     
     
     
    POS debit 
     
     
    CC 09/20 15:40 W/D CRD*PLI*JOTFORM 186631277  
     
    $19.95
     
     

     

    Yesterday, I was charged again but my regular amount before the upgrade..
    09/24/2013
     
    Point of Sale (PS) 
    FS *JotForm CC SGN  
    $9.95

    Also, my account was showing the upgraded limits on Friday but now it's showing the lower limits again.

     

     

    ManikinAgency

    Account  Logout

    Submissions
    1221 of 1000 used
    Upload space
    8.45GB of 10GB used
    Payment submissions
    15 of 1000 used
    Secure SSL submissions
    1 of 1000 used
     
     
    Screenshot
    Submissions JotForm style size logout
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    JotForm Support

    Answered by KadeJM on September 25, 2013 at 11:56 AM

    Hello, I've inspected your account and I found the problem. What had happened was you originally had subscribed to us through our FastSpring Payment System and when you upgraded this was not detected so it pushed you into a new Upgraded subscription via our Plimus Payment System. This in turn left 2 subscriptions going. I can see that you are currently on the Economy Plan as of the 20th of this month so I have manually corrected this for you and cancelled plus reversed the secondary Premium Plan that was charged to you. You can expect that charge to be credited back to your bank account within about two weeks usually less.

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    Answered by ManikinAgency on September 25, 2013 at 12:18 PM

    Thank you for your help.  :)