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Double charged and limits not showing correctly.Asked by ManikinAgency on September 25, 2013 at 10:51 AMOn Friday, I upgraded my account.09/23/2013POS debitCC 09/20 15:40 W/D CRD*PLI*JOTFORM 186631277$19.95Yesterday, I was charged again but my regular amount before the upgrade..09/24/2013Point of Sale (PS)FS *JotForm CC SGN$9.95
Also, my account was showing the upgraded limits on Friday but now it's showing the lower limits again.ManikinAgencySubmissions1221 of 1000 usedUpload space8.45GB of 10GB usedPayment submissions15 of 1000 usedSecure SSL submissions1 of 1000 used
Hello, I've inspected your account and I found the problem. What had happened was you originally had subscribed to us through our FastSpring Payment System and when you upgraded this was not detected so it pushed you into a new Upgraded subscription via our Plimus Payment System. This in turn left 2 subscriptions going. I can see that you are currently on the Economy Plan as of the 20th of this month so I have manually corrected this for you and cancelled plus reversed the secondary Premium Plan that was charged to you. You can expect that charge to be credited back to your bank account within about two weeks usually less.
Thank you for your help. :)