What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification and auto responder sent to same email address.

    Asked by RickGregory on September 25, 2013 at 11:39 AM

    I am so confused with this.

    I want to do 2 simple things.  (A) receive a notification that someone completed the form and (b) send a Thank You email to the person who completed the form.

    No matter what I do, I get both sent to the same address!

    email same address
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 25, 2013 at 12:02 PM

    Hello RickGregory,

    Upon checking your form, I found that you have only added a notification alert and not added any auto responder. This should give you some clarity:

    Notification: If added in your form, it will send submission emails to any email address which you configure in your notification alert.

    Auto responder: If added, it will send submission email / auto response email to the user who submitted the form.

    Upon taking a closer look at your notification alert, I found that you haven't input any "Recipient Email" yet. Please check this screen shot:

    These guides should help you understand and create notification / auto responder:

    Notification: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Auto responder: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 25, 2013 at 01:28 PM

    Hello RickGregory,

    We have received an empty response from you. Please reply again using this link: http://www.jotform.com/answers/272002

    Thank you!

  • Profile Image

    Answered by RickGregory on September 25, 2013 at 01:29 PM

    I don't know why it was a blank response...but the problem has been resolved!

    Thanks!!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 25, 2013 at 02:53 PM

    Hello RickGregory,

    I'm very pleased that I was able to help you.

    Thank you!