Notification and auto responder sent to same email address.
RickGregoryAsked on September 25, 2013 at 11:39 AMI am so confused with this.
I want to do 2 simple things. (A) receive a notification that someone completed the form and (b) send a Thank You email to the person who completed the form.
No matter what I do, I get both sent to the same address!
JotForm Supportashwin_dAnswered on September 25, 2013 at 12:02 PMHello RickGregory,
Upon checking your form, I found that you have only added a notification alert and not added any auto responder. This should give you some clarity:
Notification: If added in your form, it will send submission emails to any email address which you configure in your notification alert.
Auto responder: If added, it will send submission email / auto response email to the user who submitted the form.
Upon taking a closer look at your notification alert, I found that you haven't input any "Recipient Email" yet. Please check this screen shot:
These guides should help you understand and create notification / auto responder:
Notification: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Auto responder: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
Do get back to us if the issue persists.
Thank you!
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JotForm Supportashwin_dAnswered on September 25, 2013 at 01:28 PM
Hello RickGregory,
We have received an empty response from you. Please reply again using this link: http://www.jotform.com/answers/272002
Thank you!
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RickGregoryAnswered on September 25, 2013 at 01:29 PM
I don't know why it was a blank response...but the problem has been resolved!
Thanks!!
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JotForm Supportashwin_dAnswered on September 25, 2013 at 02:53 PM
Hello RickGregory,
I'm very pleased that I was able to help you.
Thank you!