Form Support

Notification and auto responder sent to same email address.

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    RickGregory
    Asked on September 25, 2013 at 11:39 AM

    I am so confused with this.

    I want to do 2 simple things.  (A) receive a notification that someone completed the form and (b) send a Thank You email to the person who completed the form.

    No matter what I do, I get both sent to the same address!

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    ashwin_d
    Answered on September 25, 2013 at 12:02 PM

    Hello RickGregory,

    Upon checking your form, I found that you have only added a notification alert and not added any auto responder. This should give you some clarity:

    Notification: If added in your form, it will send submission emails to any email address which you configure in your notification alert.

    Auto responder: If added, it will send submission email / auto response email to the user who submitted the form.

    Upon taking a closer look at your notification alert, I found that you haven't input any "Recipient Email" yet. Please check this screen shot:

    These guides should help you understand and create notification / auto responder:

    Notification: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Auto responder: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on September 25, 2013 at 01:28 PM

    Hello RickGregory,

    We have received an empty response from you. Please reply again using this link: http://www.jotform.com/answers/272002

    Thank you!

  • Profile Image
    RickGregory
    Answered on September 25, 2013 at 01:29 PM

    I don't know why it was a blank response...but the problem has been resolved!

    Thanks!!

  • Profile Image
    ashwin_d
    Answered on September 25, 2013 at 02:53 PM

    Hello RickGregory,

    I'm very pleased that I was able to help you.

    Thank you!