What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you give me an allowance before upgrade.

    Asked by favazzaj on September 25, 2013 at 11:43 AM

    I am at 97 submissions for this month. Because I am new, would you let me upgrade for next month, but include this month with only 5 days left? 

     

    Jim

    JotForm Submissions next
  • Profile Image

    Answered by khrisell on September 25, 2013 at 06:03 PM

    Hello,

    Okay I will adjust your submission limit to 90 for allowance till next month if you are planning for an upgrade. We can only do this once. If you will be needing to upgrade you can do that and your plan will automaticlly reset every 1st of the month. For your case, I highly suggest that you upgrade your plan so that we can avoid the chances that your account will be disabled.

    Kindly let us know if you need further assistance. 

    Thank you for using JotForm. 

  • Profile Image

    Answered by favazzaj on September 25, 2013 at 06:18 PM
    I kindly thank you, I will upgrade when October arrives. You guys are
    great, I will recommend you to my web friends.
    So my limit this month will be 190, which I do not see happening in the
    next 5 days. Please confirm?
    Jim Favazza
  • Profile Image

    Answered by jedcadorna on September 25, 2013 at 07:51 PM

    Hi,

    Your submission limit was reduced to 90 so that makes it 90/100 submissions, this is to give you allowance on the remaining days before it refresh back to 0 since our submission limits refresh its counter every 1st day of the month. On October 1st your form submission counter will be back to 0/100. 

     

    You can upgrade through this link. www.jotform.com/pricing

    Let us know if you have other questions in mind.

    Thanks,

  • Profile Image

    Answered by favazzaj on September 25, 2013 at 08:18 PM
    Yes, understand now, thank you. Will upgrade shortly.
  • Profile Image

    Answered by jedcadorna on September 25, 2013 at 08:49 PM

    You are welcome. Let us know if you have questions. Thank you for choosing JotForm.

  • Profile Image

    Answered by favazzaj on September 26, 2013 at 10:55 AM
    Hello,
    I thought we agreed that you guys were gonna get me through the end of this
    month. I was then going to enroll in the upgrade program at the start of
    October. I just got a message saying I will be disabled tomorrow at
    midnight.
    Jim Favazza
  • Profile Image
    JotForm Support

    Answered by guilledutra on September 26, 2013 at 02:21 PM

    Hi, 

    I proceeded in resetting your monthly submissions limit, please be advised that it is the last time that we can do that to your account.

    Thanks for using JotForm