What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change email address used to receive submission emails?

    Asked by LearningGateway on September 25, 2013 at 01:30 PM

    I just changed the email address in MY ACCCOUNT >> EDIT EMAIL ADDRESS to a new email recipient. But when I tested the form, it is going to the old email address that was linked to the account.  Is there somewhere else that I should change it?


    thanks :)

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 25, 2013 at 01:51 PM

    Hello LearningGateway,

    Changing your account email address will not change the email address which is used to receive submission emails. You need to change the "Recipient Email" address of all your form notification alert.

    This guide should help you:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this helps.

    Thank you!