What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload Not Working

    Asked by encoretours on September 25, 2013 at 04:36 PM

    Hello,

     

    Recently my upload functions have been broken. I only changed the text in the form and they all broke and now noone can upload any documents.

     

    Can you have a look soon, plese?

     

    Thank you so much. Here's a link to the form:

    http://form.jotform.us/form/22143877556158

     

    It allows you to upload, except excel from what I can tell, but in the submission form the uploads do not get emailed to us!

    Page URL:
    http://form.jotform.us/form/22143877556158

    JotForm uploads excel hello
  • Profile Image

    Answered by khrisell on September 25, 2013 at 05:06 PM

    Hello,

    As I have checked, there is no upload field on your form.

     

    Can you confirm?

    I will waif for your response so that I can further assist you.

    Thank you

  • Profile Image

    Answered by encoretours on September 26, 2013 at 10:00 AM
    Sorry, my apologies, that is our first form in order to save information on our other form.
    Our second form is:
    http://jotform.us/form/22135551426144
    There should be many uploads on the final page. Thank you!
    Tori Cook
    Overseas Operations
    Encore Tours
    343 Congress St. tel 877.460.3801 ext 1166 direct 617.958.9566
    Suite 3100 fax 617.450.5601
    Boston, MA 02210 www.encoretours.com
    Follow our blog! blog.encoretours.com
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 26, 2013 at 11:47 AM

    Hello Tori,

    I tested your form (#22135551426144) and didn't have any issue. I send you a test submission with file upload successfully and didn't encounter any issue. Please see the screen shot below:

    Could you please tell me what error are you getting? Have you embed this form in any website? If yes, please share the URL and it would help us find out the problem.

    Thank you!

  • Profile Image

    Answered by encoretours on September 26, 2013 at 11:55 AM
    I did see your links come through to your uploads. But Myself and many others have tried it and we did not see any links being sent. See attached from yesterday!
    However (!), I just tested it again… so somehow miraculously something must have been fixed as they are now coming through.
    Thanks, hopefully it doesn’t stop working again.
    Tori Cook
    Overseas Operations
    Encore Tours
    343 Congress St. tel 877.460.3801 ext 1166 direct 617.958.9566
    Suite 3100 fax 617.450.5601
    Boston, MA 02210 www.encoretours.com
    Follow our blog! blog.encoretours.com
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 26, 2013 at 12:02 PM

    Hello Tori,

    I am not able to see the attachment.

    Anyway, I see that none of your file upload question is required. It may be possible that your other user must have not selected any file to upload.

    Please monitor and get back to us if the issue persists.

    Thank you!