Can't login

  • Profile Image
    Tony Onorad
    Asked on September 25, 2013 at 04:40 PM

    I can't login and when I try to reset my password, I'm re-directed to the sign-up page.  Here's my receipt re: payment:

     

    IMPORTANT: This charge will appear on your credit card statement as

               PLI*JOTFORM|+18663127733

     

    ----------------------------------------------------------------------------

    Payment Details:

                                                 Order Reference Number: 74532508

                                                         Account Number: 48388570

                                                          Order Date: 24 Sep 2013

     

    Tony Onorad

    4241 Wooster Avenue

    San Mateo, CA 94403

    United States

    6505856569

     

    tonyonorad@onoradsolutions.com

  • Profile Image
    Tasha
    Answered on September 25, 2013 at 07:26 PM

    Hi,

    Can you let us know the email address that you used for your jotform account? As I am not seeing one associated with the email address, tonyonorad@onoradsolutions.com. However I am seeing where you have two guests account. If you have not created an account already please create one by signing up. If needed we can move the form to your account for you once you have signed up.

    Thanks!