What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't login

    Asked by Tony Onorad on September 25, 2013 at 04:40 PM

    I can't login and when I try to reset my password, I'm re-directed to the sign-up page.  Here's my receipt re: payment:


    IMPORTANT: This charge will appear on your credit card statement as




    Payment Details:

                                                 Order Reference Number: 74532508

                                                         Account Number: 48388570

                                                          Order Date: 24 Sep 2013


    Tony Onorad

    4241 Wooster Avenue

    San Mateo, CA 94403

    United States




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    JotForm Support

    Answered by Tasha on September 25, 2013 at 07:26 PM


    Can you let us know the email address that you used for your jotform account? As I am not seeing one associated with the email address, tonyonorad@onoradsolutions.com. However I am seeing where you have two guests account. If you have not created an account already please create one by signing up. If needed we can move the form to your account for you once you have signed up.