Upload space was not cleared after deleting submissions

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    ottawatourism
    Asked on November 24, 2020 at 09:05 AM

    I deleted multiple submissions but the "Upload space" still says 83.29 MB used. I don't know why it is still high...My user names is ottawatourism


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    John
    Answered on November 24, 2020 at 09:50 AM

    I just checked that this form:  Major Event Support Application contributes much to the upload file size. I can see you already deleted some of the submissions, but those have been moved to the TRASHED ENTRIES folder. It will stay there for 30 days then gets deleted permanently from the server.

    Forms in the trash and archive folders still take up space if it has submissions that have associated file uploads. So purging them will clear the current file upload counts of the form. However, purged submissions can never be recovered. You can do that via the Jotform submission Tables as shown below:

    1606229447_5fbd1dc772e8a_

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    ryan@lebretonappraisals.ca
    Answered on December 01, 2020 at 12:33 PM

    I have emptied the trash and have the same problem. It is not clearing my space. Any solution?
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    John
    Answered on December 01, 2020 at 02:13 PM

    Hello @ryan@lebretonappraisals.ca - I have moved your concern to a separate ticket so we could discuss it further.

    I will address that shortly via this link: https://www.jotform.com/answers/2737613

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    sh.yang
    Answered on December 07, 2020 at 04:16 AM

    I have the same problem. Can you help me update my space?
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    Sam
    Answered on December 07, 2020 at 05:45 AM

    Hi Sh.yang,

    I have moved your concern to ticket https://www.jotform.com/answers/2748997.

    I will respond to it shortly.

    Thank you.