Email: Point email to a specific address after submit

  • Profile Image
    guidosalimbeni
    Asked on September 26, 2013 at 04:48 AM

    Hi 

    I would like that , once the form is submitted, it will open a ticket inside my online customer help desk. 

    I set my jotform account with my email: guido.salimbeni@gmail.com , and this is where I am receiving the jotform compiled forms from my clients.

    In order to make to open a ticket in my helpdesk I would need the form to be sent to water*****mes*****er*****t**@*********cation.******esk.com

    I can find a place to set a CC email address inside Jotform , could you please suggest me how to do it? Should I set a forwarding or a specific rule in my email account instead?

     

    regards

    Guido

  • Profile Image
    jedcadorna
    Answered on September 26, 2013 at 06:35 AM

    Hi,

    Just want to clarify, In order for the user to open a ticket it needs to send an email to this "water*****mes*****er*****t**@*********cation.******esk.com", right? Meaning to say the process that you form needs is to send an outgoing email once the form is submitted? May I know what kind of online helpdesk you are using?

    If you are pertaiting to an outgoing email then you can try this. 

    1. Add the email in your recipient, You just need to seperate it by comma ","

    ex. your existing email is g****.s********@gmail.com so it will be like this

    g****.s********@gmail.com , water*****mes*****er*****t**@*********cation.******esk.com


     

    Let me know if this works.

    Thanks,

  • Profile Image
    guidosalimbeni
    Answered on September 26, 2013 at 06:53 AM

    Hi,

    thank you that is what I needed to know . Perfect.

    I am using this http://wmcertification.freshdesk.com/helpdesk helpdesh tool ( as you asked to know)

    Regards

    Guido

  • Profile Image
    jedcadorna
    Answered on September 26, 2013 at 07:15 AM

    That's great to hear! I have asked the tool just in case it needs a different procedure to submit a ticket. Let us know if you have any issues with Jotform. Thank you for choosing jotform.