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  • Profile Image

    Cloned form - can't change thank you page

    Asked by audabee on September 26, 2013 at 04:50 AM

    I've even tried changing it to a custom URL, using the default thanks, editing the thank you message - nothing works. 

    I've even tried cloning again and the same thing happens. 

    I cannot get a different thank you page AT ALL on my cloned forms. No matter what I change it to, I get the message with a 2011 image (the new thank you has a totally different image and is 2013).

    http://form.jotformpro.com/jsform/32671669716970

    Page URL:
    http://form.jotformpro.com/form/32681716118960

    Cloned Form Thank You message custom url message jsform
  • Profile Image

    Answered by khrisell on September 26, 2013 at 06:36 AM

    Hello,

    I have cloned the form you have provided and I am able to delete the image in the Thank you page editor.

    Kindly mke sure you click finish after editing.

     

    However, upon checking the conditions I found that there is a set default image upon submission.

    that shows 2011.

     

     

    You can disable that condition or delete it and replace a new one to be able to fix it.

    I am able to delete that condition on my end. And Simply add the image on the thank you message settings itself than using conditions.

     

    Kindly let us know if you need further assistance on this. And we'll be glad to further help.

    Thank you.

  • Profile Image

    Answered by audabee on September 26, 2013 at 02:02 PM

    Thank you! Deleting the conditions fixed it (I have no idea how they got in there).