What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my montly subscription?

    Asked by relevantchurch on September 26, 2013 at 09:17 AM

    I upgraded my account last month and I want to cancel the montly subscription without losing my forms.  Please let me know what I need to do to proceede with this matter.

    Thank you,

    Roxanne Dwyer

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    JotForm Support

    Answered by guilledutra on September 26, 2013 at 09:49 AM


    in order to downgrade your plan please follow the nex steps:

    1 - Click on the user account at the right-top of your screen, Click on "Account"

    2 - Select "Billing" tab.

    3 - Select "Starter" plan(free)