What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure Submission Storage

    Asked by austinbaker on May 25, 2011 at 09:48 AM

    I have a few forms setup using Jotform and have a premium account. We use SSL transmission for all our forms but I am concerned that the data is not encrypted when we access it or when it is stored.

    Is there any kind of encryption or protection on the files while they are stored on Jotform's Amazon servers and is there any way we can download the forms using a secure connection?

    Another solution would be if we had the option to send submissions straight to Dropbox, which stores data securely. 


    P.S. The ability to store data securily will determine whether or not my department buys hundrends of Premium JotForm licenses or lets the one we have currently for testing expire. We love the service, it's fantastic, but secure data storage is a Federal requirement for us and extremely non-negotiable.

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    JotForm Support

    Answered by NeilVicente on May 25, 2011 at 03:09 PM


    As per Jotform's co-founder, Aytekin:

    When you use https on the URL it only means the data is transferred to JotForm servers encrypted. It is not saved encrypted on our servers. We do everything we can to make sure our servers are secure, firewalled and always patched. However, the form submission data is not saved encrypted on our servers.

    If you are planning to buy multiple Jotform subscriptions though, you might want to take a look at our Licensing Solutions, particularly JotForm Application. I think if you host the application yourself, there might be a way to have the submissions saved encrypted in your server.

    Let me know if you need more information regarding that. Thank you.


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    Answered by austinbaker on May 26, 2011 at 10:03 AM

    I'm very interested in the Licensing Solutions you provided, that may be exactly what we're looking for. Who would I be able to contact for more information on volumn licenses for JotForm? 

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    JotForm Founder

    Answered by aytekin on May 26, 2011 at 12:03 PM

    Please send an email to contact@interlogy.com . Thanks.