What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't log into my account

    Asked by Danny Price on September 26, 2013 at 11:18 AM

    Just a few minutes ago, I was setting up a new user for my jotform account, and I chose to change the password as well. However, now I cannot log into my account, and I have tried clicking on the forgot password button, but I do not receive an email from you guys with my new information. Any help would be appreciated.

    my account JotForm email forgot password jotform account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 26, 2013 at 02:03 PM

    Hello Danny,

    What is your username or the email address which you have used to create your JotForm account. I am unable to find any details with your email "danny.price@campusoutreach.org".

    I see several users with different username logs in with your IP address. Do let me know you username/email address in order to help you further.

    I will wait for your response. 

    Thank you!

  • Profile Image

    Answered by Danny Price on September 26, 2013 at 02:11 PM
    I have been using this email, and "tdprice12@gmail.com". When I type that
    email into the forgot password box, it says there is no account associated
    with that email. At least when I type in "danny.price@campusoutreach.org"
    it will give me a notification saying that you are sending my password.
  • Profile Image

    Answered by Cesar on September 26, 2013 at 08:14 PM

    Hello, 

    Can you also provide the username of the account that you are having issues with. As I'm not able to find these emails associated with an account. Thank you.

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    Answered by Danny Price on October 02, 2013 at 11:22 AM
    As I said in my previous email, I originally used tdprice12@gmail.com for
    my Jotform account. However, I later changed my email to be "
    danny.price@campusoutreach.org". Now, when I try to look up my password,
    neither of those email addresses are shown on file.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 02, 2013 at 02:52 PM

    Hello Danny,

    Upon checking, I am not able to find any details with any of your email address. I tried to find details based on your IP address and found several users have logged in from your IP address.

    I checked all of them and found out your account. You have mentioned wrong email address in your account and that's the reason we were unable to find out. The email address used is "danny.price@campusoutreach.ord" and instead of "org" you have entered "ord".

    I have corrected this in your account and you may try to login with username "tdprice12". You can also initiate the password recovery process by clicking on the "Forgot Password" link which you can find in Sign In screen.

    Do get back to us if you have any questions.

    Thank you!