What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with Formalytics access

    Asked by PEC on September 26, 2013 at 01:00 PM

    It is impossible to access to Formalytics 

    1) In half of the computers is not displayed popup for Login

    2) In the rest of the computers where SI thoughts about this area (pop up) I do not recognize my username / password delivering the message  "Incorrect username or password"

     

    Formalytics It is one of the best JotForm additions ... please help

    Page URL:
    http://www.jotform.com/formalytics/app.php

    JotForm message not displayed
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 26, 2013 at 03:42 PM

    Thank you for your feedback. The Formalytics App is probably not fully finished, so will I ask our Next Level Support to check this out.

    The good thing here is that we hope to get many more Apps in the nearest time.

    What's Cooking in the JotForm Kitchen

    Announcing JotForm Developer Competition

    Thank you for using our service.

  • Profile Image

    Answered by PEC on October 01, 2013 at 02:49 PM

    So?

    This has no solution yet?? (Access Formalytics)

  • Profile Image

    Answered by EliezerN on October 01, 2013 at 04:38 PM

    @PEC

    Unfortunately we have received any update or reply from our next level support yet. Hoewever, this thread has been tagged as important, which means that they already are working on it. So, once they an answer you will get the update via this thread.

    Thanks for your patience and comprehension.

  • Profile Image

    Answered by DirectOne on February 03, 2014 at 02:32 PM

    Unable to get access to following:

     

    http://www.jotform.com/formalytics > http://www.jotform.com/formalytics/app.php

    http://www.jotform.com/realtime/

     

    Just keeps asking me to Login to start application. It says I have an invalid username and password though if I refresh to jotform.com it shows me as logged in.  I have logged in on a new browser so there isn't a cache issue like someone suggested.  Would love some assistance.

  • Profile Image

    Answered by jedcadorna on February 03, 2014 at 03:04 PM

    @DirectOne,

    The ticket is still open and our dev team will update this thread if any news about the formalytics is available. We thank you for your patience. 

  • Profile Image

    Answered by DirectOne on February 03, 2014 at 03:20 PM

    @jedcadorna  

    September 26 is a long time not to have any information. PEC has been more than patient IMHO.

  • Profile Image

    Answered by Cesar on February 03, 2014 at 04:01 PM

    @DirectOne

    Thank you for your input. As my colleage stated an update to this thread will be made once this ticket has been thoroughly looked into. If you do need any other assistance, kindly create a new thread so that we may assist you further, as we are working on one issue per thread. Thank you. 

  • Profile Image

    Answered by PEC on June 03, 2014 at 03:57 PM

    So.....

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 03, 2014 at 04:39 PM

    I am sorry to inform you, but the App seems to be not ready. The bug report ticket is still open in our system.

    I have just sent a message to our developers about the issue. We will let you know when we have any news.

    Thank you.