What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot upgrade my account

    Asked by georgiaexpo on September 26, 2013 at 02:09 PM

    I need to upgrade my account and it keeps telling me there is an error in switching my plan.

  • Profile Image

    Answered by khrisell on September 26, 2013 at 08:52 PM


    Here's the link you can use to upgrade your account.

    I have provided all the links to our plan for you to choose from.


    Premium Monthly Subscription



    Premium Yearly Subscription



    Premium Bi-Yearly Subscription





    Monthly Economy Subscription



    Yearly Economy Subscription



    Bi-Yearly Economy Subscription




    Monthly Professional Subscription



    Yearly Professional Subscription



    Bi-Yearly Professional Subscription



    Please enter correctly the Jotform Login Name to avoid any problem in the future with regards to your subscription.
    Kindly let us know if you need further assistance.
    Thank you for using JotForm.
  • Profile Image

    Answered by devede on January 23, 2014 at 02:53 PM


    i try to pay this plan but it block https certificate
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 23, 2014 at 03:32 PM


    It isn't blocked on my end. Have you tried upgrading via the My Account page?

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    Answered by devede on January 23, 2014 at 03:40 PM
    Yes, it reload and reload but nothing
    David Santamaria Castillo
    Gerencia Contenidos Digitales
    Dsantamaria@telefe.com.ar | +54 11 4102 5974
    Television Federal S.A. | Prilidiano Pueyrredón 2989 | (B1640ILA)
    Buenos Aires | Argentina | www.telefe.com
    De: JotForm Support Forum [mailto:jotform@jotmails.com]
    Enviado el: jueves, 23 de enero de 2014 05:33 p.m.
    Para: David Santamaria Castillo
    Asunto: Re: I cannot upgrade my account
    A new response has been received:
    Answered by NeilVicente
    It isn't blocked on my end. Have you tried upgrading via the My Account page?
    View this thread on JotForm Support Forum Unsubscribe
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    JotForm Support

    Answered by NeilVicente on January 23, 2014 at 03:57 PM

    I can see that you have already opened another thread for this same issue. Let us communicate via that thread instead.

    Thank you.