- yjhongAsked on May 25, 2011 at 10:34 AM
- JotForm SupportabajanAnswered on May 25, 2011 at 08:50 PM
Can you please post the URL of the page containing the form so that we can have a look at the source?
- yjhongAnswered on May 27, 2011 at 02:52 PM
Thank you for your follow up.
The URL is http://www.jotform.com/form/11444727389
I created this form with iexplorer.
The problem only accours with Chrome. If looks fine with iexplorer and firefox.
Thank you for your great business!
- JotForm FounderaytekinAnswered on May 27, 2011 at 03:35 PM
I'm looking at it on Chrome and it looks fine. Does it happen when you put the form on your web site? Can you post the URL of that page?
- yjhongAnswered on May 27, 2011 at 11:17 PM
The URL is http://www.izenday.com/shop-online.htm
- JotForm SupportabajanAnswered on May 28, 2011 at 06:45 AM
Yihong, by inspecting your page with Chrome's developer tools (right-click the unwanted space and click "Inspect element" as illustrated in Screenshot 1 below), I was able to determine that the form's iFrame has a height of 1,459 pixels (highlighted in Screenshot 2). Please reduce that value and let us know if it helps to resolve the issue.
UPDATE: Shortly after posting this reply I noticed a curious thing. It appeared as though the form was embedded twice (normal embed and iFrame) but I was later to discover, after embedding a clone of the form into one of my own pages, that the iFrame I saw was simply the one created "on the fly" as explained in our user guide article on embedding forms. So I believe the solution is simply to substitute the form script with the iFrame version and adjust the height to suit your needs.
- yjhongAnswered on May 31, 2011 at 11:03 AM
Thank you very much for your help. Now, I know where the problem part is, so I will ask SnapPages if they can correct the iframe height.
Thank you very much again!