Empty Appointment fields remains visible on email

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    Nickley
    Asked on November 25, 2020 at 09:32 AM

    Hello,

    When the email submission comes through it is showing both calendars even though I have "Empty fields hidden". They don't show on the PDF that comes attached, just the email body, when only one appointment is made, it is showing there are two. How do I fix this? Please see below.


    1606314670_5fbe6aaee47f0_Conf Room.jpg

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    Sam_G
    Answered on November 25, 2020 at 11:59 AM

    HI Nickley,

    Thank you for contacting Support.

    I have cloned and tested your form and I was able to replicate the issue.

    I have deleted and created a new email notification and that seemed to resolve it.

    Kindly try and let us know if the issue persists.


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    Nickley
    Answered on November 25, 2020 at 12:06 PM

    Hello,

    I just did a test and it is the same. No changes.

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    Jimmy_D
    Answered on November 25, 2020 at 03:10 PM

    Hello,

    I was able to replicate the issue on a clone of your form.- The appointment fields show up on the email body even if they were not selected.

    We will send you a message once we receive an update. 

    Thank you. 

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    Nickley
    Answered on December 01, 2020 at 02:24 PM

    Hello,


    I am following up on this, it's really important I get this resoled as soon as possible.

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    Jimmy_D
    Answered on December 01, 2020 at 03:47 PM

    Hello,

    The ticket is still open and assigned and assigned to a developer and labeled as important. As promised, we will send you a message once the issue is solved.

    Thanks for your patience. 

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    Nickley
    Answered on December 10, 2020 at 11:11 AM

    Hello,

    Can I get an update on this ticket please. It has been open since Nov 25.


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    Nik_M
    Answered on December 10, 2020 at 12:29 PM

    HI Nickley,

    Unfortunately, we still do not have an update from our developers. I will ask them if there is any update. If there is an update, we will inform you here right away.

    Thank you for your patience.